1. General Terms
Due to the nature of digital telecommunications services, refunds are subject to specific conditions.
2. Travel eSIM Refunds
- Not Activated: Eligible for a full refund within 14 days of purchase
- Activated / Used: No refunds once the eSIM profile has been downloaded or data usage has started.
3. IoT Subscriptions
- Monthly Plans: Can be canceled at the end of the billing period. No partial refunds.
- Annual Plans: Pro-rated refunds available for unused months if devices are returned and lines are deactivated.
4. Billing Errors
If an incorrect charge occurs due to a system error, a refund will be issued within 5–10 business days.
5. How to Request a Refund
Send an email to billing@harpiya.com with:
- Order ID or ICCID
- Reason for refund
- Proof of purchase
Refunds will be processed via the original payment method.